When You Place an Order with Us

To keep things clear: we only accept your order once full payment has been received. Once your payment goes through, we’ll send you a confirmation email to let you know it’s official. That email means we’ve entered into a contract with you—and we’re ready to get to work on your order.

If We Ever Have to Decline an Order

We really hope this never happens, but sometimes we may need to cancel an order—like if:

• We don’t have enough stock
  

• We can’t deliver to your area
  

• A product was accidentally listed at the wrong price (yep, even we make the occasional typo)

If that ever happens, we’ll email you right away and refund any money you paid—within 30 days. We’re not able to offer extra compensation, but we promise we’ll be honest and quick to respond.

Pricing

• All our prices are shown in USD and are accurate at the time you place your order.
  

• Delivery fees (if any) are shown at checkout and may vary based on your location.
  

• If you’re paying in another currency, the final amount might slightly vary due to exchange rates.

Changing Your Mind (Cancellation)

We totally understand—sometimes you just change your mind.

Here’s what you need to know:

• You can cancel your order up to 14 working days after you placed it—no reason needed.
  

• Just drop us a message in writing (email is fine).
  

• If your order has already shipped, please don’t open it—just send it back to us at your own cost.
  

• If the product was custom-made (like a personalized item), we can only accept returns if there’s a fault or mistake on our end.
  

• Once we get the return or confirm cancellation, we’ll refund you within 30 days.
  

• If the item was damaged, used, or not returned properly, we may deduct the cost of restoring it from your refund.

Delivery Details

• We ship to the address you provide at checkout—so please double-check that it’s correct.
  
  

• Orders are usually shipped within a few days and should arrive within 30 days at most.
  
  

• Once your order is delivered, it’s officially yours. From that point on, you're responsible for keeping it safe.

Fighting Fraud (We Take This Seriously)

To keep you and our platform safe:

• We may use your personal info to run anti-fraud checks (we’ll never pull your credit score).
  

• We might share certain details with trusted verification services to make sure everything lines up.
  

• These checks are secure and follow data protection laws. Your privacy matters to us.

Need to Reach Us?

If you need to get in touch, just send us a message at [email].
We’ll always try to respond as quickly as we can. If we need to reach you, we’ll post updates on our website or email you directly.

Things That Are Out of Our Control

Sometimes life throws curveballs—like:

• Strikes or factory delays
  

• Natural disasters
  

• Network breakdowns or accidents

If any of these impact your delivery, we’ll do our best to keep you updated, but we can't take responsibility for delays or damage caused by things outside our hands.

Payment Options

We accept:

• PayPal
  

• Visa
  

• MasterCard
  

• American Express

All payments go through a secure SSL-encrypted checkout. We don’t store your card details—your security is our top priority.

We don’t accept personal checks.

Changing or Cancelling an Order

• If you change your mind within 2 days of placing your order, contact us to cancel.
  

• If it’s already shipped or reached customs, we can’t stop it—but you can still return it once it arrives.
  
  

Mistakes Happen (Price Errors)

If there’s a mistake in the pricing (on our website or due to a glitch), here’s how we handle it:

• If the real price is lower, you’ll be charged the lower price—we’ll refund the difference.
  

• If the real price is higher, we’ll either contact you before shipping to ask what you want to do—or cancel the order and let you know.
  

• We’re not obligated to honor prices that were clearly listed in error (like a $150 jacket showing up as $15).

User Accounts

If you register with us, please keep your login info safe—we’re not responsible for any misuse caused by shared access.

Also, please note: if you’re under 18, you’ll need a parent or guardian to order on your behalf.

The Whole Agreement

These terms, along with our privacy policy, product pages, and delivery info, make up our full agreement with you. Nothing said by a staff member (in person or via chat) changes these terms—unless it's officially added to our website.

If anything is unclear or you want a version in simpler words, we’re always here to help. Thanks for trusting LeathrX—we’re proud to be part of your journey with timeless leather craftsmanship.